I tried link a tel number that has DSL... but got above error, well?

lse123

The telephone number you entered is not a broadband number (ie a phone number that is supported by the Cyta broadband network).

I tried link a tel number that has DSL... but got above error, well?

Moderator

Hello @lse123,

What did you try to do exactly? Where did you enter the number?
Note that a telephone number with dsl is not necessarily a broadband(voip) number. It could be an analogue number.

Best regards,
Marios

lse123

is analog but to enter tel number Only voip-numbers permitted?

Moderator

Hello @lse123,

Please specify where you entered the number, for ex. are you trying to register to Cyta's page, sign up for electronic invoicing?

Best Regards,
DiaK

lse123

https://www.cyta.com.cy/mycyta/en

add a tel service here...

Moderator

Hello @ Ise123,

The number you must enter there must be a broadband number. If your line is analog it will not let you submit it. A line with internet connection is not always a broadband line.

Best regards

Constantina

lse123

CAN ADD ANALOG TEL/BROADBAND LINE BY ANYWAY?

Moderator

Hello @ Ise123,

When you login to your MyCyta account you can see many different options. On the top you can see an option “Add Telephony”. This option is only available for BBT (Voip) lines, not analogue lines.

If you want to add an analogue line you have to add generally an Ebill account. Your analogue land line will be added through that service.

Best regards
Stelios.

lse123

how I add generally an Ebill account....? I am getting:
This ebill has already been added to My Cyta.
for all fixed analog/DSL x2

Moderator

Hello @ Ise123,

Since you are receiving the particular message, then it has been added. You will need to login to MyCyta and when you do so, you will see the options located on the left hand side tabs.
Hope this helps!

Best Regards,
Manos P.
Customer Care